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Manual ResolutionsNOTES: 1 In several occurrences, it has been necessary to change the Checking Acct/Subacct in Payroll Checks in order to print Checks. 2 It is possible that the batch only needs another chance to be released and that the difficulties that originally led to the Keep and Release process hanging were transitory and will not affect the attempt to release the batch from Payroll Release PR Batches (02.400). POTENTIAL CAUSES: 1. It may be necessary to change records in the database so that the Checks can be reprinted. See resolution 1. 2. The RPTCONTROL table is corrupt. See resolution 13061. Resolution 1 - Use Query Analyzer to update the EMPLOYEE and PRDOC tables. 1. Make a BACKUP of the database which can be restored in case an undesired data loss occurs. 2. Access the appropriate Application database using Query Analyzer and execute the following statement:
SELECT Status, EmpID, * from PRDOC where BatNbr = 'XXXXXX' (where XXXXXX = the Batch Number) 3. If no records are returned OR if only records with a Status of R are returned, proceed to the next step. Note the EmpID of the records if appropriate. 4. Execute the following statement: SELECT * from PRCHECKTRAN where EmpID = 'XXXXXX' (where XXXXXX = the Employee ID noted above) 5. Verify that records are returned, if so, proceed to the next step. 6. Execute the following statement: SELECT * from BATCH where BatNbr = 'XXXXXX' and Module = 'PR' (where XXXXXX = the Batch Number) 7. Verify that the Status of this Batch is R. If so, proceed with the following statements: UPDATE EMPLOYEE SET CHKNBR = '' where CurrBatNbr = 'XXXXXX' DELETE from PRDOC where BatNbr = 'XXXXXX' (where XXXXXX = the Batch Number) 8. Go to Checks (02.630) and attempt to reprint the Checks for this batch. Resolution 13061 - Delete records from RPTCONTROL for any report that is not printing correctly and process RPTCONTROL.CSV through DBUPDATE. CORRECTION STEPS: 1. Make a BACKUP of the database, which can be restored in case an undesired data loss occurs. 2. Access the appropriate Solomon System database in Query Analyzer and execute the following statement to delete the report records for reports which did not print. DELETE from RPTCONTROL where ReportNbr = 'XXXXX' (where XXXXX = the first five digits of the report number displayed in the report screen.) 3. Access Utility - Db Update (DB.UPD.ATE). 4. If the option 'Apply ... ' is displayed deselect it. 5. If using Solomon IV Version 4.x, select the DB folder and open the CSVs folder. Highlight RPTCONTROL.CSV and Begin Processing.
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